Services

Bar Coding – Configuration Services – Consolidated Billing – Demo Loaners – Device Configuration – EDI – Evaluation Services – Extended Warranty – Field Service – Firmware Upgrades – Manuals – Parts Kits – Start Up Services – Training

Your purchase of automation and motion control equipment from Barr-Thorp Electric includes the following services at no additional cost:

Automation & Motion Control Customers Cost
24/7 Emergency Support No Additional charge with purchase of Automation & Control equipment.
Complimentary Product Lines No Additional charge with purchase of Automation & Control equipment.
Dedicated Application Engineers on Staff No Additional charge with purchase of Automation & Control equipment.
Local Inventory No Additional charge with purchase of Automation & Control equipment.
Part Selection Assistance No Additional charge with purchase of Automation & Control equipment.
Product Specification Assistance No Additional charge with purchase of Automation & Control equipment.
Product Update Notifications No Additional charge with purchase of Automation & Control equipment.
Technical Assistance No Additional charge with purchase of Automation & Control equipment.

We do offer other services to assist you in implementing and maintaining your investments. These items are indicated below with the cost associated for each service:

Pre-Sale Support Cost
Demo Loaner Program 5% per day, 15% weekly, $250.00 min
Equipment Manuals N/C in PDF Format
Firmware Upgrade Program N/C via web, on-site assistance @ $150.00/hr
Pre-shipment Device Configuration $75.00 per device
Extended Warranty 1.5% per year of additional warranty
Post-Sale Support Cost
Software & Hardware $150.00/hr, 4r min
Network/Communications $150.00/hr, 4r min
3rd Party Device Configuration $150.00/hr, 4r min
Training Cost
Training Conducted at BT Facility Consult training brochure for pricing
Training Conducted at Customer Loc Consult training brochure for pricing
Field Support Cost
On-Site Project Evaluation N/C with order commitment, $150.00/hr w/o order
Start-Up Assistance Quoted on per project basis
Field Service (regular hrs.) $150.00/hr. plus expenses, 4hr minimum
Field Service (after hrs.) $175.00/hr. plus expenses, 4hr minimum
Optional Barr-Thorp Electric Services Cost
Bar-Coding Check with your Barr-Thorp Electric Account Manager
Consolidated Billing Check with your Barr-Thorp Electric Account Manager
Custom Parts Kits Check with your Barr-Thorp Electric Account Manager
EDI Check with your Barr-Thorp Electric Account Manager

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